Assessment Resource Summary
Unit Details	BSBWOR502 – Lead and Manage Team Effectiveness
Assessment Type	This is a summative assessment, which requires each student to have adequate practice prior to undertaking this assessment.
	Written Assessment (J)	Assessment 1 (Written Questions)
Assessment Methods	Project (C)	Assessment 2.1; 2.3 (Team Performance Plan Project)
Observation (H)
	Completed: r   Trainer/Assessor Name:	Assessment 2.2 (Team Effectiveness self- observations)
	Trainer/Assessor Signature:
Last Modification Date	May 2021

Unit Summary

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision-making strategies. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Prerequisite Units

There are no recommended pre-requisite units for this competency.

Co-requisite Units

There are no recommended co-requisite units for this competency.

Resources

Resources: Student Learner Guide, PowerPoint presentation, Sample Policies and Procedures and documents, Office equipment and resources, computer facilities with internet, including the “Student Resource Folder”, accessible for every student via Rhodes College intranet. Information on Dr. Bruce W. Tuckman can be found at the following website: http://www.toolshero.com/toolsheroes/bruce-tuckman/ Information on work health and safety can be found at Safe Work Australia: http://www.safeworkaustralia.gov.au/sites/SWA Information on Australian discrimination laws can be found at the Australian Human Rights Commission website: https://www.humanrights.gov.au/employers/good-practice-good-business-factsheets/quick-guide- australian-discrimination-laws Age Discrimination Act 2004Australian Human Rights Commission Act 1986Disability Discrimination Act 1992Racial Discrimination Act 1975Sex Discrimination Act 1984 Sample policies and procedures: (from Student resource folder) Advertising Policy (Online) – Bureau of Meteorology.pdfCode of Conduct Code of Conduct – Knox Council.pdfCode of Conduct – Wesfarmers.pdf Note: Students, currently employed, are encouraged to bring their current employer’s policies and procedures and or relevant documents (with their employer’s permission) to use in their course work. This material must be reviewed prior to use by the Institute’s Trainer/Assessor. For students who are unable to bring adequate policies and procedures, the Institute will provide a practice set of documents.

ASSESSMENT 1 – WRITTEN ASSESSMENT

Student Name:                                                                                                                             Student ID No:                                                                                                                            

Student Instructions:

1. Your answers should be on a separate document using word processing software such as MS Word & or other software (hand written submissions are only acceptable with prior approval from your Trainer)

2.    Your document should be professionally formatted and include

1. Your Name
   1. Your Student ID

c.     Unit Code

• Assessment Number (i.e. BSBWOR502 Assessment 1)
• Please reference to each question number and retype each question with your answers
• You must answer every question and provide enough information to demonstrate sufficient understanding of what has been asked to achieve competency. Please ask your Trainer/Assessor if you are unsure what is sufficient detail for an answer
• Ask your trainer/assessor if you do not understand a question. Whist your trainer/assessor cannot tell you the answer, he/she may be able to re-word the question for you or provide further assistance based on the Institute’s “Reasonable Adjustment Policy”
• Answers should be your own work, in your own words and not plagiarised, nor copied. However, if an answer is cut & pasted (such as a definition), then the source should be referenced

Questions
1A	Outline your understanding of what a team is.
1B	Describe at least THREE (3) ways you can determine what a team aims to achieve.
2	Provide definitions for the following Team Effectiveness concepts.
Accountabilities
Behaviour
Brainstorming

Coaching
Communication
Consensus
Concerns
Collaboration
Conflict Resolution
Decision Making
Feedback
Goals
Issues
KPI’S
Line Manager
Management
Mentoring

Objectives
Organisation
Outcomes
Outputs
Performance Planning
Planning
Problems
Responsibilities
Roles
Role Model
Stakeholder
Stakeholders (Internal)
Stakeholders (External)
Team Cohesion

Team Participation
Team Performance
Team Members
Workplace Policies
Workplace Procedures
3A	What does the acronym W.I.S.H. stand for?
3B	Explain what each of the elements of a W.I.S.H. review can achieve.
4A	For each of the following types of teams, describe what each means and how they are typically structured.
Functional
Cross Functional
Project
Virtual
Self Directed
4B	Outline and describe the FIVE (5) stages of team/group development.
Stage 1:

Stage 2:
Stage 3:
Stage 4:
Stage 5:
5A	Explain the concept of Group Dynamics.
5B	Outline some of the key characteristics of Group Dynamics.
5C	Outline at least TWO (2) ways that group dynamics can both support as well as hinder a team’s performance.
6	Explain why a team may need technical and functional expertise.
7	Outline what needs to be considered when communicating responsibilities from management to teams.
8	Describe the reasons why team cohesion is so important.
9	List at least THREE (3) possible actions that can be taken to develop team cohesion.
10	Why is it important to ensure that roles and expectations in a team are clarified?
11	List and describe at least FIVE (5) activities and / or rewards that could be arranged to facilitate positive team cohesion.

12A	List at least FIVE (5) examples of performance problems that can occur in the workplace.
12B	Outline the THREE (3) main methods that can be used to identify and resolve work performance issues.
13	Outline the meaning of constructive feedback.
14	Why is it important to receive both POSITIVE and NEGATIVE feedback?
15	Explain the methods that can be used to encourage, value and reward individual and team efforts?
16	Outline at least FOUR (4) processes that can be used to ensure that concerns and problems identified by team members are recognised and acknowledged.
17A	Explain the main purpose of problem analysis?
17B	Outline the FIVE (5) steps involved in the problem analysis process.
18	List and describe at least FIVE (5) techniques that can be used to motivate the work team.
19A	Outline who would be typical stakeholders within your OWN work context and explain how they influence you and your organisation.
19B	Explain the meaning of an open communication process.
19C	Outline at least FIVE (5) communication methods that can be used for effective delivery of information to stakeholders.
20	Explain the THREE (3) types of skills that are necessary in an effective team.
21	What is mutual accountability and why is it important?
22	How can a manager help support the team in identifying and resolving work performance problems?
23	How does a team leader ensure they are a role model for others in the team?
24	What are the signs that workers are unwilling to engage in open communication?
25	How can you ensure that you effectively engage management?
26	How should unresolved issues be handled?
27A	List at least FIVE (5) typical issues and/or problems that can be experienced and can be a potential cause of conflict in the workplace.
27B	Outline and describe each of the steps that can be followed during the conflict resolution process.

Assessor Use Only

¨ Satisfactory (S)                                                                           ¨ Not Satisfactory (NS) Assessor Signature:                                                            Date:                                         

• Satisfactory (S)                                                                           ¨ Not Satisfactory (NS)

Assessor Signature:                                                          Date:                                            

• Satisfactory (S)                                                                           ¨ Not Satisfactory (NS)

Assessor Signature:                                                              Date:                                                

ASSESSMENT 2 – PROJECT – STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements

You will be required to undertake THREE (3) Assessment tasks in order to successfully complete this Assessment. This Project Assessment will require you to demonstrate evidence of your ability to:

• Use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
    • identifying and resolving problems
    • providing feedback to encourage, value and reward others
    • modelling desired behaviour and practices

• Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

• Establish processes to address issues and resolve performance issues

• Support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed

• Develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders

• Communicate effectively with a range of stakeholders about team performance plans and team performance

• Facilitate two-way flow of information between team and management relevant to team performance

• Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

In order to complete this assessment project, you are required to work in groups of ideally FOUR

• students. Each student should assume a role within their project group in order to satisfy the requirements of this assessment.

This Assessment Project is to be based on the scenario listed in Appendix One. The specific workplace can be your current workplace or an alternative as agreed by your team.

ASSESSMENT TASK ONE: Team Performance Project Plan

In order to become an effective and efficient team, it is important that you are able to establish a clear operating framework that will facilitate team cohesion and positive work outcomes.

Referring to the Scenario in Appendix One, you and your fellow colleagues are required to develop a Team Performance Project Plan. Your trainer will supply you with Project Charter and Project Plan templates that can be used to structure your team document.

The Team Performance Project Plan should clearly outline the following:

• Based on the scenario supplied, specify the context of your team’s existence (the why)
  • A Profile of each of the team members
  • Outline of the Teams Purpose
  • A set of policies, procedures and processes for the team that covers:
    • Roles and responsibilities for each team member’s work role
    • Expected team behaviours and standards (Codes of Practice)
    • Methods of communication
    • Profile of expected individual team member behaviours
    • How the team will recognise and address any work performance issues, concerns and/or problems
    • The input that each team member will have regarding planning, decision making and operations for the work team
    • Proposed feedback system (method) to encourage, value and reward both individual as well as team efforts and contributions
    • A conflict resolution and action process which is to be followed by each team member in the case of any unresolved issues, concerns or problems
  • A Performance Appraisal template for each team member which includes an allowance for the following:
    • At least 3 goals/outputs (Key Performance Indicators – KPI’s)
    • At least ONE (1) Formal and ONE (1) informal learning opportunity for each team member
  • Recommendations for each team member of at least ONE (1) formal and ONE (1) informal learning opportunity to support both the individual as well as the teams expected performance outcomes

You must include a copy of the Team Performance Project Plan you have developed with your team with your final Assessment submission and ensure every element outlined is incorporated into the plan.

ASSESSMENT TASK TWO: Team Effectiveness Self-Observations (Sessions 1-4)

This Assessment task will require you to document your project team’s progress in developing strategies to build and maintain its effectiveness. This will be completed over the course of a minimum of THREE (3) Sessions where you and your team you will be meeting to develop a Team Performance Project Plan.

Each of the Session meetings conducted will require you and your team to complete the corresponding Team Effectiveness Observation Checklist enclosed with this Assessment.

At the conclusion of the final session you should have completed the Observation Checklist for each session and include this with your final submission.

ASSESSMENT TASK THREE: Team Effectiveness Feedback

This Assessment task requires you to obtain feedback from at least ONE (1) stakeholder (using the Third-Party Feedback Form at Appendix Two) during the process of undertaking the observable team meeting sessions.

• This feedback is to be progressively obtained by each team member in order to establish the effectiveness of the team’s performance.
  • A different observer should be appointed for each of the Sessions completed.
  • Each observer should complete a Third-Party Feedback Form for each of the other team members.
  • Each observation should report in relation to the team’s cohesion, teamwork and communication as the team works through development of the Team Performance Project Plan.
  • You will therefore need to collect and submit a minimum of THREE (3) Third Party Feedback Forms per student – i.e ONE (1) Form from each the allocated Observers.

DOCUMENTATION TO BE SUBMITTED to complete this Assessment:

·         Team Performance Project Plan including:

• Written Project Plan
• Copies of all communication between team members (e.g. emails)
  • Team Effectiveness Session Observations record
  • A minimum of THREE (3) Third Party Feedback Forms per student submission

Your submission should be prepared using business software such as MSWord, Excel, Power Point or similar software, with hard copies provided to your Assessor. (Hand written submissions are only acceptable with prior approval from your Trainer).

Your documents should be professionally formatted and include:

1. Your Name
2. Your Student ID

c.     Unit Code

• Assessment Number (i.e. BSBWOR502 Assessment 2)

Resources: Refer to Resources section at Page 2.

ASSESSMENT 2.2 – TEAM EFFECTIVENESS SELF OBSERVATIONS

This checklist is to be used when students are undertaking the Team Performance Project plan.

It is to be completed by each student as part of the self-assessment of their effectiveness as a team.

Students to complete below as part of submission

Student Name:
Student ID No:
Team Name:
Team Members:

ESTABLISH AND DEVELOP A TEAM PERFORMANCE PROJECT PLAN

SESSION NO:	1	2	3	4	OBSERVABLE TEAM BEHAVIOURS
Date/Time					Cohesion Teamwork Communication Participation Contributing Gained consensus	Role Modelling Supportive Coaching Mentoring Responsible
Indicate task completion (in each session) by ticking the appropriate box using the Yes / No / N/A criteria once a required element has been achieved	YesNoN/A	YesNoN/A	YesNoN/A	YesNoN/A	Indicate positive achievement (where demonstrated) and provide comments below regarding each of the behaviours observed and subsequently demonstrated during each session. (Refer to 3rd Party Feedback from for details)
Team Context
Team Members Profiles
Teams Purpose
Policies, Procedures and Processes that include:
Roles and responsibilities for each team member’s work role
Expected team behaviours and standards (Codes of Practice)
Methods of communication
Profile of expected individual team member behaviours

Recognition of how to address any work performance issues, concerns and/or problems
Input of each team member regarding planning, decision making and operations for the work team
Proposed feedback system (method) to encourage, value and reward both individual as well as team efforts and contributions
Conflict resolution and action process to be followed by each team member in the case of any unresolved issues, concerns or problems
A Performance Appraisal template for each team member which includes an allowance for:
At least 3 goals/outputs (Key Performance Indicators – KPI’s)
At least ONE (1) Formal and ONE (1) informal learning opportunity for each team member
Any other relevant elements determined as required by the team
A Performance Appraisal (using the template created) for each team member that includes:
At least ONE (1) KPI for the project
Learning opportunity recommendations for each team member to support both the individual as well as the teams expected performance outcomes
ONE (1) formal learning opportunity
ONE (1) informal learning opportunity

Assessor Use Only

• Satisfactory (S)                                                                           ¨ Not Satisfactory (NS)

Assessor Signature:                                                                        Date:                                         

• Satisfactory (S)                                                                           ¨ Not Satisfactory (NS)

Assessor Signature:                                                                        Date:                                         

• Satisfactory (S)                                                                           ¨ Not Satisfactory (NS)

Assessor Signature:                                                                         Date:                                         

ASSESSMENT 2 – ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in this task. The checklist is to be completed for each student. Please refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Each task on this checklist must be found Satisfactory, to mark the assessment outcome as “Satisfactory”.

Please complete below

Student Name:
Student ID No:

In completing this Assessment Project did the student:	Attempt 1:   (Date)     Satisfactory	Attempt 2:   (Date)     Satisfactory	Attempt 3:   (Date)     Satisfactory
Develop a Team Performance Project Plan which clearly outlined the following: Outline of the Teams PurposeA Performance Appraisal template for each team member which includes an allowance for the following:At least 3 goals/outputs (Key Performance Indicators – KPI’s)At least ONE (1) Formal and ONE (1) informal learning opportunity for each team memberRecommendations for each team member of at least ONE (1) formal and ONE (1) informal learning opportunity to support both the individual as well as the teams expected performance outcomes	Yes r No     Yes r No     Yes r No     Yes r No	Yes r No     Yes r No     Yes r No     Yes r No	Yes r No     Yes r No     Yes r No     Yes r No
Based on the scenario supplied, specify the context of your team’s existence (the why)	Yes r No	Yes r No	Yes r No
A Profile of each of the team members	Yes r No	Yes r No	Yes r No

A set of policies, procedures and processes for the team that covers:   Roles and responsibilities for each team member’s work roleExpected team behaviours and standards (Codes of Practice)Methods of communicationProfile of expected individual team member behavioursHow the team will recognise and address any work performance issues, concerns and/or problemsThe input that each team member will have regarding planning, decision making and operations for the work teamProposed feedback system (method) to encourage, value and reward both individual as well as team efforts and contributionsA conflict resolution and action  process which is to be followed by each team member in the case of any unresolved issues, concerns or problems	Yes r No     Yes r No Yes r No Yes r No Yes r No   Yes r No     Yes r No     Yes r No     Yes r No	Yes r No     Yes r No Yes r No Yes r No Yes r No   Yes r No     Yes r No     Yes r No     Yes r No	Yes r No     Yes r No Yes r No Yes r No Yes r No   Yes r No     Yes r No     Yes r No     Yes r No
A Performance Appraisal template which includes an allowance for the following:   At least 3 goals/outputs (Key Performance Indicators – KPI’s)   At least ONE (1) Formal and ONE (1) informal learning opportunity for each team member	Yes r No     Yes r No     Yes r No	Yes r No     Yes r No     Yes r No	Yes r No     Yes r No     Yes r No
A Performance Appraisal (using the template created) for each team member which includes an allowance for the following:   At least 1 goal/output (Key Performance Indicators – KPI’s) At least ONE (1) Formal and ONE (1) informal learning opportunity for each team member	Yes r No     Yes r No     Yes r No	Yes r No     Yes r No     Yes r No	Yes r No     Yes r No     Yes r No
Document the project team’s progress in developing strategies to build and maintain its effectiveness	Yes r No	Yes r No	Yes r No
Complete    the    Team    Effectiveness   Observation Checklist’s for each session	Yes r No	Yes r No	Yes r No
Obtain feedback from at least THREE (3) stakeholders from the observable team meeting sessions.	Yes r No	Yes r No	Yes r No

Assessor Use Only

¨ Satisfactory (S)                                                                           ¨ Not Satisfactory (NS)

Assessor Signature:                                                                        Date:                                         

• Satisfactory (S)                                                                           ¨ Not Satisfactory (NS)

Assessor Signature:                                                                        Date:                                         

• Satisfactory (S)                                                                           ¨ Not Satisfactory (NS)

Assessor Signature:                                                                        Date:                                         

APPENDIX ONE – SCENARIO

You are currently employed with the Melbourne division of a large corporate organisation which is about to undergo a major re-branding project. You have just been advised by your Manager via email that you will been seconded along with two other colleagues to form part of one of the teams within the re-branding project

A Project Manager has been appointed and you are about to attend your first project briefing where you will be meeting the Project Manager and the other project team members for the first time.

SETTING THE SCENE

Sam, Bailey and Ashley had never met. Though they had vague memories of passing each other in the hallways and lunchroom scattered around their Southbank office, they had never been formally introduced – the building was simply too big for everyone to know each other.

Waiting in the room for the project manager to arrive, they started chatting between themselves, as they waited and watched the other new people arrive. As more people arrived, Sam commented on the positive energy in the room and noted that everyone appeared excited, animated and were readily discussing what little they knew about the pending project with their new neighbours.

The Project Manager finally arrived and got the meeting underway. After formally welcoming everyone and introducing a number of other senior personnel to the group and outlining their role  in the project, got everyone else to stand up and introduce themselves in turn to the group.

As Sam, Bailey and Ashley introduced themselves it was apparent that the group was drawn from across the whole business, including representatives from finance, marketing, customer service, sales, IT, human resources and logistics. As the kick-off meeting progressed, the Project Manager walked everyone through the project, starting with the background and rationale driving the need for the project, moving on then through the objectives, key stakeholders and expected deliverables and timeframes.

As more and more details about the companies re-branding project was revealed, Ashley (among others) began to groan under the weight of all of the detail that was being outlined. The project sounded huge and interwoven across the whole organisation, with many operational aspects and issues Ashley couldn’t even begin to understand. Ashley’s expertise was across the marketing function and so had absolutely no interest in what finance or IT did, preferring to be left alone to get on with the tasks that needed to be completed in that department.

Ashley had only just tuned back in to the meeting to hear that Sam and Bailey would be part of the same team along with Jamie from Finance and that they would all be working closely for the next 3 months. This time everyone heard Ashley groan. Halfway through the meeting, the Project Manager called a 10-minute break and started to pick up on the increasing number of groans and eye rolls from the group, which was a worrying sign this early on.

The initial enthusiasm of the group seemed to be rapidly diminishing and they were starting to look worried and irritated, with many starting to look at their watches constantly as though they had other work they would have preferred to be doing at this time. During the break the Project Manager has become increasingly perplexed with what exactly was going on. The meeting was quickly re-convened and the remaining agenda items reviewed in the hope there would still be an audience when the meeting was finished. After all, this project did not need was a bunch of siloed individuals with an attitude problem from day one.

APPENDIX TWO – THIRD PARTY FEEDBACK FORM

Session Number		Observer Name:
Session Date:		Team Members:
Session Time:

During the course of the development of the Team Performance Plan:
Which of the following observable behaviours that contributes to a team’s effectiveness did the learner demonstrate during the session: Open CommunicationActive ParticipationContributions to team discussionsSupportive of other team membersConsidered opinions of other team membersTook responsibility for team activitiesGained consensus amongst team members	Description
Which of the following observable behaviours that build a positive culture within their work team did the learner demonstrate during the session: Role ModellingCoachingMentoring	Description
Outline the observable behaviours demonstrated by the Learner that contributed to: Facilitating Team cohesionFacilitating TeamworkLiaising with stakeholdersEstablishing open communicationMaintaining open communication	Description
Any other feedback/comments regarding observed behaviours
Team member/observer’s name:	Signature:	Date:
Candidate’s Name:	Signature:	Date: