| Assessment Details | |||||
| Qualification Code/Title | ICT50220 Diploma of Information Technology | ||||
| Assessment Type | Assessment -02(Case Study) | Time allowed | |||
| Due Date | Location | AHIC | Term / Year | ||
| Unit of Competency | |
| National Code/Title | BSBCRT512 Originate and Develop Concepts |
| Student Details | |||
| Student Name | Student ID |
| Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarized from any person or source. | Signature: ____________________________ Date: _____/______/__________ |
| Assessor Details | ||
| Assessor’s Name | ||
| RESULTS (Please Circle) | SATISFACTORY | NOT SATISFACTORY |
| Feedback to student: |
| Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. | Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. | ||
| Signature | Signature | ||
| Date | Date |
| Instructions to the Candidates This assessment is to be completed according to the instructions given below in this document.Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. Please refer to the College re-submission and re-sit policy for more information. If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.Please read the Tasks carefully then complete all Tasks.To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the Internet and word-processing system such as MS Word.Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.Once you have completed the assessment, please upload the soft copy of the Assessment into AHIC Moodle.Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero. |
Reasonable Adjustments
- Students with carer responsibilities, cultural or religious obligations, English as an additional language, disability etc. can request for reasonable adjustments.
- Please note, academic standards of the unit/course will not be lowered to accommodate the needs of any student, but there is a requirement to be flexible about the way in which it is delivered or assessed.
- The Disability Standards for Education requires institutions to take reasonable steps to enable the student with a disability to participate in education on the same basis as a student without a disability.
- Trainer/Assessor must complete the section below “Reasonable Adjustment Strategies Matrix” to ensure the explanation and correct strategy have been recorded and implemented if applicable.
- Trainer/Assessor must notify the administration/compliance and quality assurance department for any reasonable adjustments made.
- All evidence and supplementary documentation must be submitted with the assessment pack to the administration/compliance and quality assurance department.
| Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete) | ||
| Category | Possible Issue | Reasonable Adjustment Strategy (select as applicable) |
| ¨ LLN | ¨ Speaking ¨ Reading ¨ Writing ¨ Confidence | ¨ Verbal assessment ¨ Presentations ¨ Demonstration of a skill ¨ Use of diagrams ¨ Use of supporting documents such as wordlists |
| ¨Non-English-Speaking Background | ¨ Speaking ¨ Reading ¨ Writing ¨Cultural background ¨ Confidence | ¨ Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process ¨ Use methods that do not require a higher level of language or literacy than is required to perform the job role ¨ Use short sentences that do not contain large amounts of information ¨ Clarify information by rephrasing, confirm understanding ¨ Read any printed information to the student ¨ Use graphics, pictures and colour coding instead of, or to support, text ¨ Offer to write down, or have someone else write, oral responses given by the student ¨ Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs |
| ¨ Indigenous | ¨ Knowledge and understanding ¨ Flexibility ¨ Services ¨ Inappropriate training and assessment | ¨ Culturally appropriate training ¨ Explore understanding of concepts and practical application through oral assessment ¨ Flexible delivery ¨ Using group rather than individual assessments ¨ Assessment through completion of practical tasks in the field after demonstration of skills and knowledge. |
| ¨ Age | ¨ Educational background ¨ Limited study skills | ¨ Make sure font size is not too small ¨ Trainer/Assessor should refer to the student’s experience ¨ Ensure that the time available to complete the assessment takes account of the student’s needs ¨ Provision of information or course materials in accessible format. ¨ Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures ¨ Supply of specialized equipment or services, e.g. a note-taker for a student who cannot write ¨ Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue ¨ Changes to course design, e.g. substituting an assessment task ¨ Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift |
| ¨Educational background | ¨ Reading ¨ Writing ¨ Numeracy ¨ Limited study skills and/or learning strategies | ¨ Discuss with the Student previous learning experience ¨ Ensure learning and assessment methods meet the student’s individual need |
| ¨ Disability | ¨ Speaking ¨ Reading ¨ Writing ¨ Numeracy ¨ Limited study skills and/or learning strategies | ¨ Identify the issues ¨ Create a climate of support ¨ Ensure access to support that the student has agreed to ¨ Appropriately structure the assessment ¨ Provide information or course materials in accessible format, e.g. a textbook in braille ¨ Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures ¨ Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write ¨ Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue ¨ Changes to course design, e.g. substituting an assessment task ¨ Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift |
| Explanation of reasonable adjustments strategy used (If required) |
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
Academic Integrity:
Academic Integrity is about the honest presentation of your academic work. It means acknowledging the work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:
- Undertake studies and research responsibly and with honesty and integrity
- Ensure that academic work is in no way falsified
- Seek permission to use the work of others, where required
- Acknowledge the work of others appropriately
- Take reasonable steps to ensure other students cannot copy or misuse your work.
Plagiarism:
Plagiarism means to take and use another person’s ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the Internet, RTO staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes:
- Paraphrasing and presenting work or ideas without a reference
- Copying work either in whole or in part
- Presenting designs, codes or images as your own work
- Using phrases and passages verbatim without quotation marks or referencing the author or web page
- Reproducing lecture notes without proper acknowledgement.
Collusion:
Collusion means unauthorized collaboration on asses-sable work (written, oral or practical) with other people. This occurs when a student presents group work as their own or as the work of someone else.
Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorization of the teaching staff to:
- Work with one or more people to prepare and produce work
- Allow others to copy your work or share your answer to an assessment task
- Allow someone else to write or edit your work (without rto approval)
- Write or edit work for another student
- Offer to complete work or seek payment for completing academic work for other students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary action.
Assessment Formatting and Answer length Guidance:
Your submitted document must follow the given criteria:
- Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.
- Your assessment needs to be submitted as an electronic copy unless requested differently by your assessor.
- The Assessment file name for electronic copy should follow :
Student Id_Assessment_No (Example AHI000014_Assessment 1)
Referencing
Include a reference list at the end of your work on a separate page or as footnotes. You should reference the sources you have used in your assessments in the Harvard Style.
To access a web-based tool, see Harvard Style online generator
http://www.harvardgenerator.com
Assessment Task 2: Instructions
Task summary
· This is an open book test.
· This assessment task consists of six (6) practical demonstration activities.
· Activity 1: Consult with the General Manager and select issue to be explored
· Activity 2: Generate potential ideas that provide innovative solutions to identified issues and identify restrictions
· Activity 3: Assess factors affecting the viability of possible solutions
· Activity 4: Brainstorm ideas for addressing the issue and evaluate them against identified factors affecting the viability
· Activity 5: Compare ideas for addressing the issue and select and present an appropriate solution
· Activity 6: Refine solutions for implementation
· Answers must be word processed
Required
· Access to textbooks/other learning materials
· Computer and Microsoft Office
· Access to the internet
Timing
Your assessor will advise you of the due date of this assessment.
Submit
· Completion of all six activities.
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Assessment Task 2: Case Study
Online Media Solutions is a marketing and web development business based in Melbourne, Australia. From idea to design, development and marketing, we achieve results for our clients and grow their business.
We have ventured into the web service industry to offer our superior and unique services to small businesses and organizations. Our experience and expertise in web sales and e-commerce give us the backing to provide solutions that are currently lacking in the market.
There is an all-time high demand for web development and marketing for small businesses with signs of rising further. Interestingly, few web developers have taken advantage of this opportunity, leaving the industry with no dominant provider.
The high costs of the projects and the focus on more prominent companies and organizations could be the contributing factor as to why this market remains untapped. We have a system that will reduce the project costs dramatically, giving us the opportunity to offer quality services at reduced prices.
Mission
Our professional team of specialists with industry expertise deliver solutions not only for leading brands but also for non-profit organizations and innovative start-up businesses. We aim to reach success by providing unique yet creative solutions to our customers that will elevate their online presence.
Our vision
Quality web solutions with a sound technical foundation that enable our clients to impress their customers and improve their online image worldwide. We want to make our customers stand out in the online environment and become the leading provider of online services for small and medium-sized businesses.
Keys to success
- We will offer quality web services to small businesses and organizations at affordable prices.
- Customized and tailored services.
- Establishment of alliances and partnerships with internet service providers and organizations involved in computer consultancy
Services offered
We offer the following services to our clients:
- Interface and Web Design Services
- Web design
- E-commerce
- Web development
- Responsive web design
- WordPress Development Solutions
- HTML and CMS Development Services
- Coding
- Graphic Design
- Application development
- Online marketing
- Search Engine Optimization
- Pay Per Click (PPC) Marketing
- Content marketing
- Social media marketing
- Online Email Marketing
- Copyrighting
- Content and Production Copyright
- Web hosting and support
Values
- Quality service to our clients
- Integrity and accountability
- Reliability
- Quality
- Innovation
- Respect
Strategic direction
- Increase brand awareness/presence by at least 20%
- Establishing a reputation for exceptional customer service and end to end solutions and achieve customer satisfaction rate of 90%.
- To target net profit margins of 30% in the first year and 40% in the second year by improving operational efficiency
- Supporting staff performance by offering ongoing training and professional development
Current issues
Recently, the management conducted an audit of the organization to identify the key issues in the different operations of the organization. Based on the outcomes of the audit, the following were the key issues in the operations of the organization:
Issue 1: Staff development programs
Based on the outcomes of the audit conducted, it was identified that the employees are not able to achieve the desired performance benchmarks. After analyzing the root cause of this issue, it was identified that the current staff development program is incompetent to aid with staff training, help staff develop their skills, knowledge and aptitudes necessary to make a more effective contribution to the organization and instills within them a sense of recognition, achievement and job satisfaction.
The following were the issues identified in the staff development program:
Issues 2: Current marketing strategies
The current marketing strategies of the organization has lacked the capability to raise awareness of new products/services and capture customer feedback. The management wants to have an advertising or marketing campaign to raise awareness of a new product and capture customer feedback. They aim of the advertising or marketing campaign is to reach consumers in a variety of ways and involve a combination of media, including but not limited to e-mail, print advertising, television or radio advertising, pay-per-click, and social media.
Your role and responsibilities
The management wants you to develop, refine and implement a concept development process to address the workplace issues.
As part of your job role, you have the following job responsibilities:
- Consult with the senior management and select business issue to be explored
- Assess possible solutions to the selected business issue, identify and assess restrictions considering job role and organizational policy
- Conduct research and gather information on possible solutions to identified issues
- Assess the factors affecting the viability of possible solutions
- Present ideas and information to others and brainstorm ideas for addressing the issue and evaluate them against identified factors affecting the viability
- Conduct a comparison of ideas for addressing issue against best practice examples of similar products or programs or processes or services.
- Evaluate the operational factors that will affect the implementation of concepts
- Select the solution based on the comparison and evaluation conducted and present a solution in a relevant format to stakeholders
- Seek feedback on ideas from stakeholders and respond to the questions of the stakeholders with substantiated answers
- Document feedback according to organizational requirements and refine the chosen solution in response to feedback.
Restrictions:
Based on your job role and organizational policy, you have the following restrictions:
- Each possible solution to the business issue must be discussed with the General Manager before further research is carried out.
- General Manager and other relevant stakeholders need to be consulted, and feedback must be gathered on different ideas before finalizing the solution
This assessment task requires you to develop, refine and implement a solution to address a workplace issue.
In the course of the above, you must complete the following activities:
- Activity 1: Consult with General Manager and select issue to be explored
- Activity 2: Generate potential ideas that provide innovative solutions to identified issues and identify restrictions
- Activity 3: Assess factors affecting the viability of possible solutions
- Activity 4: Brainstorm ideas for addressing the issue and evaluate them against identified factors affecting the viability
- Activity 5: Compare ideas for addressing the issue and select and present an appropriate solution
- Activity 6: Refine solutions for implementation
During the completion of the activities given above, you are required to demonstrate the following skills:
- Reflect on and evaluate methods to develop concepts to address issues
- Use active listening and questioning skills to elicit the views and opinions from the stakeholders to develop and refine ideas
- Use verbal and non-verbal features to express thoughtful and challenging opinions
- Research and evaluate complex information related to the issue to be explored and document findings and ideas using language and structure to suit the purpose
- Prepares proposal and plans for relevant stakeholders incorporating appropriate vocabulary and grammatical structures
- Facilitate effective group interaction and in influencing direction while collaborating with the stakeholders
- Use appropriate conventions and protocols when communicating with internal and external stakeholders
- Use analytical skills to gather and evaluate possible concepts and select the most appropriate concept
- Monitor outcomes, considering results from a range of perspectives and identifying key concepts and principles that may be adaptable to future situations
The roles and their responsibilities: Relationships with stakeholders such as team members and General manager
The assessment task requires you to communicate with a number of organizational stakeholders. The main roles applicable to the assessment task includes:
Role number 1: General Manager: The General Manager is the individual who supervises or is in charge of the organization. They belong of higher rank or status. Their job role and responsibilities are:
Role number 2: Team members: The team members are student’s co-worker or work fellow. They are associates that the candidate works with. Their job role and responsibilities are:
Note:
Time frame to complete the project:
Two weeks (You have two weeks to complete the project)
Task requirements
- the instructions provided by the General Manager.
- and meet the specified deadlines
Assessment activities
Activity 1: Consult with General Manager and select issue to be explored.
Description of the activity
This activity requires you to arrange a meeting with the supervisor of the organization and select the issue to be explored considering the operations of the organization and the existing processes.
| Note: |
The purpose of the meeting is to consult the supervisor and select the issue to be explored.
Before the meeting, you are required to develop a meeting agenda and send an e-mail to the team members to invite them to the meeting.
The meeting agenda must be prepared, considering the objectives of the meeting and using the template provided. The meeting agenda must discuss the purpose of the meeting and provide details regarding the place, date and time of the meeting.
After preparing the meeting agenda, you are then required to send an e-mail to the staff members to invite them to the meeting.
| Guidelines for writing the e-mail: |
After e-mailing the meeting agenda to the participants of the meeting, you are then required to conduct a meeting with them.
When conducting the meeting, you must demonstrate effective and communication skills at all times:
During the meeting, you must:
General Manager will:
Close the meeting:
After the meeting, you must provide summary outcomes of the meeting using the meeting minutes template provided.
After preparing the meeting minutes, send an e-mail to the attendees of the meeting.
Guidelines for writing the e-mail:
Meeting agenda template:
| Date/Time: | |||
| Location: | |||
| Chairperson: | |||
| Meeting Attendees: Full names and roles | |||
| Agenda Item/Topic | Discussion/Outcomes | Action Officer | Due Date |
| Welcome | |||
| (Agenda item 1) Topic? | |||
| (Agenda item 2) Topic? | |||
| (Agenda item 3) Topic? | |||
| Summary | Overall Summary Decision/s Action/s if any | ||
| Next Meeting Time/date | |||
| Meeting closed at: | |||
| Minutes are a true and accurate record of the meeting | Approved/confirmed by whom? |
Meeting minutes template:
| Minutes of Meeting Meeting Objective: Attendees: Venue: Date: | |||
| No. | Points Discussed | Actions Suggested | Target Date |
| Signature of attendee 1: Signature of attendee 2: Signature of attendee 3: Signature of attendee 4: |
Activity 2: Generate potential ideas that provide innovative solutions to the identified issue and identify restrictions
Description of the activity
This activity requires you to generate potential ideas that provide innovative solutions to the identified issue and identify restrictions. To do so, you need to:
- Review existing information. This will be the base that informs the new concept developments
- Identify areas for improvements, consider the issue and use this information as a catalyst for the new ideas or concepts that will need to be developed.
- Research and explore opportunities that may not initially seem obvious to expand the potential of new ideas
- Research the issue and come up with at least two different solutions
- Identify restrictions considering your job role and organizational policy.
- Identify and list positive and negative factors that can affect the solutions
- Identify the advantages and disadvantages of the new solutions
- Generate preliminary ideas for addressing the issue you have identified. You should aim to develop four to six creative ideas.
Template: Research and documentation of the process
| Research and documentation of the process |
| Organization Background: Name of the organization: Stakeholder: |
| Review of existing information that will inform new concept development, use 150 – 200 words. |
| List of three (3) opportunities, including information about the research conducted and reasons why these opportunities may have potential, use 200 – 250 words. |
| Issue identified and explanation of two different solutions for each issue. |
| Identification of two (2) positive and two (2) negative factors that can affect the solutions proposed above. |
| Identification of two (2) advantages and two (2) disadvantages of the solutions proposed above. |
| List of four to six creative ideas that will address the needs and opportunities. |
Activity 3: Assess factors affecting the viability of possible solutions
Description of the activity
This activity is a continuation of Activity 2.
This activity requires you to assess the factors affecting the viability of possible solutions identified in Activity 1.
You must identify three (3) factors and explain how they affect the viability of possible solutions.
You must document your response using the template provided.
Template:
| Factors | How they affect the viability of possible solutions? (30-50 words each) |
Activity 4: Brainstorm ideas for addressing the issue and evaluate them against identified factors affecting the viability
Description of the activity
This activity is a continuation of Activity 2 and Activity 3.
This activity requires you to arrange a meeting with your team members. The team members will be allocated to you by the trainer/assessor.
| Note: If issue 1 (Staff development programs) is to be explored by the student, the training assessor will allocate the following roles to the staff members/students. If issue 2 (Current marketing strategies) is to be explored by the student, the training assessor will allocate the following roles to the staff members/students. |
The purpose of the meeting is to brainstorm ideas for addressing the issue and evaluate the ideas against the factors affecting viability identified in Activity 3.
Before the meeting, you are required to:
The meeting agenda must be prepared, considering the objectives of the meeting and using the template provided. The meeting agenda must discuss the purpose of the meeting and provide details regarding the place, date and time of the meeting.
After preparing the meeting agenda, you are then required to send an e-mail to the staff members to invite them to the meeting.
| Guidelines for writing the e-mail: |
After e-mailing the meeting agenda to the participants of the meeting, you are then required to conduct a meeting with them.
When conducting the meeting, you must demonstrate effective and communication skills at all times:
During the meeting, you must:
During the meeting, the team members will:
Close the meeting:
After the meeting, you must provide summary outcomes of the meeting using the meeting minutes template provided.
After preparing the meeting minutes, send an e-mail to the attendees of the meeting.
Guidelines for writing the e-mail:
Evaluation template:
| Evaluation of ideas | |||
| Evaluation Factors | Idea/Concept 1 | Idea/Concept 2 | Idea/Concept 3 |
Meeting agenda template:
| Date/Time: | |||
| Location: | |||
| Chairperson: | |||
| Meeting Attendees: Full names and roles | |||
| Agenda Item/Topic | Discussion/Outcomes | Action Officer | Due Date |
| Welcome | |||
| (Agenda item 1) Topic? | |||
| (Agenda item 2) Topic? | |||
| (Agenda item 3) Topic? | |||
| Summary | Overall Summary Decision/s Action/s if any | ||
| Next Meeting Time/date | |||
| Meeting closed at: | |||
| Minutes are a true and accurate record of the meeting | Approved/confirmed by whom? |
Meeting minutes template:
| Minutes of Meeting Meeting Objective: Attendees: Venue: Date: | |||
| No. | Points Discussed | Actions Suggested | Target Date |
| Signature of attendee 1: Signature of attendee 2: Signature of attendee 3: Signature of attendee 4: |
Activity 5: Compare ideas for addressing the issue and select and present an appropriate solution
Description of the activity
This activity is a continuation of Activity 4.
This activity requires you to analyze the outcomes of the evaluation conducted in activity 3 and compare the ideas with best practice examples of similar programs or processes.
After conducting the analysis of evaluation and comparison of ideas, you are then required to create a final concept proposal and implementation for the selected idea/solution.
You must use the template provided to create a final concept proposal and implementation plan.
Final concept proposal
The final concept proposal must include the following details:
Implementation plan
The implementation plan must include the following details:
Final concept proposal:
| Final concept proposal |
| Proposed solution (30-50 words) |
| Comparison against two (2) best practice examples of similar products or programs or processes or services (100-150 words) |
| Strengths and weaknesses based on the comparison conducted |
| Strengths: Weaknesses: |
| Reason for selection of the proposed solution (30-50 words) |
Template: Implementation plan
| Implementation plan | ||||
| Key areas/factors Key areas of activity | What actions need to be implemented? Details of tasks that need to be completed in each key area of activity | Resources required List of physical, human and other resources | Time frame Time frame to complete the task | Responsible person/s List of people for each task |
Activity 6: Refine solutions for implementation
Description of the activity
This activity is a continuation of Activity 5.
This activity requires you to arrange a meeting with your team members.
| Note: These team members will be the same team members who participated in Activity 4 with the student. |
The purpose of the meeting is to present the final concept proposal, seek feedback on the ideas from the stakeholders and refine the chosen solution in response to feedback.
Before the meeting, you are required to:
The meeting agenda must be prepared, considering the objectives of the meeting and using the template provided. The meeting agenda must discuss the purpose of the meeting and provide details regarding the place, date and time of the meeting.
After preparing the meeting agenda, you are then required to send an e-mail to the staff members to invite them to the meeting.
BSBCRT512 Originate and Develop Concepts Assessment 1 ICT50220
| Guidelines for writing the e-mail: |
After e-mailing the meeting agenda to the participants of the meeting, you are then required to conduct a meeting with them.
When conducting the meeting, you must demonstrate effective and communication skills at all times:
During the meeting, you must:
Close the meeting:
After the meeting, you must:
After preparing the meeting minutes, send an e-mail to the attendees of the meeting.
Guidelines for writing the e-mail:
Evidence to be submitted:
Meeting agenda template:
| Date/Time: | |||
| Location: | |||
| Chairperson: | |||
| Meeting Attendees: Full names and roles | |||
| Agenda Item/Topic | Discussion/Outcomes | Action Officer | Due Date |
| Welcome | |||
| (Agenda item 1) Topic? | |||
| (Agenda item 2) Topic? | |||
| (Agenda item 3) Topic? | |||
| Summary | Overall Summary Decision/s Action/s if any | ||
| Next Meeting Time/date | |||
| Meeting closed at: | |||
| Minutes are a true and accurate record of the meeting | Approved/confirmed by whom? |
Meeting minutes template:
| Minutes of Meeting Meeting Objective: Attendees: Venue: Date: | |||
| No. | Points Discussed | Actions Suggested | Target Date |
| Signature of attendee 1: Signature of attendee 2: Signature of attendee 3: Signature of attendee 4: |