Unit 8 Legislation and Ethics in the Travel and Tourism Sector

Aim of Unit 8 Legislation and Ethics in the Travel and Tourism Sector

This unit aims at making the learners understand the legislations and ethics that are to be considered within the tourism industry. They will acquire an idea of the legal and moral issues related to tourism sector. This will also provide them with an understanding of legal framework that is essential for an effective operation within the tourism sector. This will further intend the learner to apply legal frameworks using real case scenarios and the influence of the precedents. This will also foster a range of opportunity to investigate various business ethics within the tourism industry and will also be able to obtain an idea regarding the ethical dilemmas that might occur. Thus, this unit will provide a basis for producing a productive policy of corporate social responsibility for the industry.

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Learning outcomes

On successful completion of this unit a learner will:

1 Understand the legal and regulatory framework in the travel and tourism sector

2 Understand legislation and regulations relating to health, safety and security in the travel and tourism sector

3 Understand consumer protection legislation in relation to the travel and tourism sector

4 Understand the role of business ethics in the travel and tourism sector

LO1 Understand the legal and regulatory framework in the travel and tourism sector

In this section, the learners will be able to acquire knowledge of the laws and regulations that can be applied within the operations of tourism sector. The frameworks that can be considered by tourism industry are Strategic Rail Authority (SRA), Health and Safety Commission (HSC), Civil Aviation Authority (CAA) and many more. This will also involve the legislations involved in the processes of the activities and structures of tourism sector. The tourism industry is also required to comply with the transport laws such as Carriage of Passenger by Road Act 1974.

LO2 Understand legislation and regulations relating to health, safety and security in the travel and tourism sector

This section will make the organization understand the legal processes which the employer has to handle. For example, under the Health and Safety at Work Act, 1974 the organization must need to take care of the health, safety and security of its employees and people in their premises. The organization will also have to know the different laws related to fair trade, air travel and customs so that these factors can not harm their tour services. They should also have to keep the local laws of the land in mind where they are conducting their services, so that their clients can enjoy the service.

LO3 Understand consumer protection legislation in relation to the travel and tourism sector

This unit will give the organization idea about different contracts and legal permission they need to know for conducting their services like contracts for supply food, contracts related to package holiday and more. The organization also needs to know about the consumer protection laws so that their clients can enjoy the service also knowing all this will take the company away from any legal problem.

LO4 Understand the role of business ethics in the travel and tourism sector

This unit will enlighten the learner with the values and ethics in the tourism business. This will also help one to introspect between what is legally correct and what is ethically correct. By having knowledge about this the organization can understand what their responsibilities are towards the society and towards their customers, which is too important for the sustainable growth of the organization. 

Unit 8 Legislation and Ethics in the Travel and Tourism Sector

Learning outcomes and assessment criteria

Learning outcomes   On successful completion of this unit a learner will:Assessment criteria for passing The learner can:
LO1 Understand the legal and regulatory framework in the travel and tourism sectorexplain the legal and regulatory framework of the travel and tourism sector discuss surface, sea and air transport law in relation to the carriage of passengers within the legal and regulatory framework
LO2 Understand legislation and regulations relating to health, safety and security in the travel and tourism sectorevaluate the impacts of the principles of health, safety and security legislation on the travel and tourism sector analyse legislation that relates to equality
LO3 Understand consumer protection legislation in relation to the travel and tourism sectorexplain contract legislation in relation to travel and tourism customers explain consumer protection legislation in relation to travel and tourism customers
LO4 Understand the role of business ethics in the travel and tourism sectoranalyse ethical dilemmas faced by the travel and tourism sector analyse the Corporate Social Responsibility(CSR) policy of a specified travel and tourism business
Links

This core unit introduces the legal, regulatory and moral framework of the travel and tourism sector and as such helps underpin all units in the programme, particularly:

  • Unit 5: Marketing in Travel andTourism
  • Unit 14: Tour OperationsManagement
  • Unit 16: Passenger TransportOperations
  • Unit 18: Human Resource Management for ServiceIndustries.

This unit maps to the following Management NVQ units:

  • B8: Ensure compliance with legal, regulatory, ethical and socialrequirements
  • E5: Ensure your own actions reduce risks to health andsafety
  • E6: Ensure health and safety requirements are met in your area ofresponsibility.