Aim of Unit 6 Rooms Division Operations Management
This unit focuses on educating the learners with the understanding of room’s division operations management in the hospitality industry. The rooms division in the hospitality industry is managed depending on the availability, occupancy and the cost of the rooms. The learners will also be guided with information about the importance of the front office and how it helps the customers by providing better service. The housekeeping services are another important factor in room’s division operation management in the hospitality industry. The involvement of technology and trends impacting the rooms division will be further described with the utilization of computer operating system.
LO1 Understand services provided by the rooms division in diverse contexts
For the accommodation services of the customers the roles and responsibilities of the service providers in providing the customers with proper services like housekeeping, maintenance, furnishing, laundry and cleaning services are very important. Front office service plays an important role in providing the customers with desired service according to the budgets and requirements of the customers. Health and safety measures must be taken care of and in hotels, restaurants and bars the customer’s data protection is extremely important and should be protected.
LO2 Understand the impact of contemporary management issues on the effective management and business performance in the front of house area
For the management issues on the effective management and business performance planning and managing plays a key role in operations and POS management and determining the safety of the consumers. The front office area plays an important role in grabbing the attention of the customers, therefore visual and great ambience helps the managers gain good business response.
LO3 Understand factors that contribute to effective management and business performance in the accommodation service function
The hospitality service providers must understand the factors responsible for better performance in the accommodation service. Business and operational plans contribute huge profits in this area. The interior and designs like use of visual impact, better ambience, cost effectiveness, space and decorative items create better influence in the customers. Applying better furnishing and interiors and keeping the safety measures in mind the marketing quality service will result in better performance. The customers play the central role in the hospitality industry, therefore the needs and demands of the customer’s needs to be fulfilled for the better performance in the hospitality industry.
LO4 Be able to apply techniques to maximise and measure occupancy and rooms revenue
Application of different techniques used to maximize and measure occupancy and rooms revenue are forecast methodology, using booking systems, internet marketing and price discrimination. The sales techniques involves negotiation in rates, market based pricing and usage of overbooking for cancellations of bookings. The management of statistical data comparing and formulating the market policy also helps in maximizing and measuring the occupancy of the rooms division.
Learning outcomes and assessment criteria
|Learning outcomes On successful completion of this unit a learner will:||Assessment criteria for pass The learner can:|
|LO1 Understand services provided by the rooms division in diverse contexts||discuss accommodation and front office services for different organisationsanalyse the roles and responsibilities of a range of accommodation and reception services staffdiscuss legal and statutory requirements that apply to rooms division operationsevaluate services provided by the rooms division in a range of hospitality businesses|
|LO2 Understand the impact of contemporary management issues on the effective management and business performance in the front of house area||assess the importance of the front of house area to effective managementdiscuss the key aspects of planning and management of the front of house area for a given hospitality operationcritically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation|
|LO3 Understand factors that contribute to effective management and business performance in the accommodation service function||assess the importance of property interiors and design to effective managementdiscuss the critical aspects of planning and management of the accommodation service function for a given hospitality operationanalyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation|
|LO4 Be able to apply techniques to maximise and measure occupancy and rooms revenue||perform revenue/yield management activities to maximise occupancy and rooms revenuediscuss sales techniques that rooms division staff can use to promote and maximise revenuediscuss the purpose and use of forecasting and statistical data within the rooms divisioncalculate rooms division performance indicators to measure the success of accommodation sales|
This unit links to the following Management NVQ units:
- B3: Develop a strategic business plan for your organization
- B10: Manage risk
- E1: Manage a budget
- E2: Manage finance for your area of responsibility.