Aim of Unit 27 Managing Quality in Health and Social Care
The factor of quality is very essential in the domain of healthcare and social care. Unit 27 Managing Quality in Health and Social Care would help in knowing the different ways an organization in the given sector can better its quality in terms of the delivered service. The quality would be described from the angles of the regulator and the end users of the services given by the social care and healthcare. This unit would contrast between the requirements of the regulators and the users. It would also help in developing the different views in which quality is examined. This unit would give the understanding of the relation between the objectives of quality and the objectives of the services provided.
Learning outcomes
On successful completion of this unit a learner will:
- Understand differing perspectives of quality in relation to health and social care services
- Understand strategies for achieving quality in health and social care services
- Be able to evaluate systems, policies and procedures in health and social care services
- Understand methodologies for evaluating health and social care service quality.
LO1 Understand differing perspectives of quality in relation to health and social care services
This section would cover the study of quality from the angles of the staff, users and different stakeholders. It would cover the quality from the viewpoint of the external parties and would examine it using some models like those of Berry, Zethami among others. This would also cover the quality aspect form the angles of control, technology, audit, assurance among others. This section would also cover the aspect from the angle of the quality commission, health service, and careers, among others.
LO2 Understand strategies for achieving quality in health and social care services
This section would help in knowing the ways in which quality can be achieved. The ways described would cover the standards, ways of implementing and the barriers. Standards covered would include concepts like the indicators of performance, codes of practice, different laws and legislations on quality. The implementation part would include the process like planning, monitoring among others. The part describing the barriers to implementation of quality would categorize the barriers in internal and external part.
LO3 Be able to evaluate systems, policies and procedures in health and social care services
This section would describe the policies, systems, and procedures in the healthcare and social care. It would include the description of the process like total management of quality, process control, and circles of quality among others. It would also describe the various systems and structures at the different levels which are involved in quality in the social care and health care like the NHS among others. This section would also cover some aspects like the improvement in the quality with different methods.
LO4 Understand methodologies for evaluating health and social care service quality
This section would describe the ways in which quality is monitored or examined in the healthcare and social care. The methods described would include the ones like the questionnaire, surveys, approach of focus groups among others. This section would also describe the various standards required in the measurement of the quality like through different external and internal methods. The other methods of improving the quality described in this section would include the consultation of the services users, involving panels among others.
Learning outcomes and assessment criteria
| Learning outcomes On successful completion of this unit a learner will: | Assessment criteria for pass The learner can: |
| LO1 Understand differing perspectives of quality in relation to health and social care services | explain perspectives that stakeholders in health and social care have regarding qualityanalyse the role of external agencies in setting standardsassess the impact of poor service quality on health and social care stakeholders |
| LO2 Understand strategies for achieving quality in health and social care services | explain the standards that exist in health and social care for measuring qualityevaluate different approaches to implementing quality systemsanalyse potential barriers to delivery of quality health and social care services |
| LO3 Be able to evaluate systems, policies and procedures in health and social care services | evaluate the effectiveness of systems, policies and procedures used in a health and social care setting in achieving quality in the service(s) offeredanalyse other factors that influence the achievement of quality in the health and social care servicesuggest ways in which the health and social care service could improve its quality |
| LO4 Understand methodologies for evaluating health and social care service quality. | evaluate methods for evaluating health and social care service quality with regard to external and internal perspectivesdiscuss the impact that involving users of services in the evaluation process has on service quality. |
Links
This unit has links with, for example:
- Unit 1: Communicating in Health and Social Care Organizations
- Unit 2: Principles of Health and Social Care Practice
- Unit 3: Health and Safety in the Health and Social Care Workplace.
This unit also has links with the National Occupational Standards in Health and Social Care. See
Annexe B for mapping.
This unit also has links with the National Occupational Standards in Leadership and Management for Care Services. See Annexe C for mapping.