Aim of Unit 16 Passenger Transport Operations
In the travel and tourism industry, the management team is concerned with satisfying the needs of customers thereby promoting transport operations. Thus, Unit 16 Passenger Transport Operations aims at making the learners understanding the variables and factors behind travel decisions, aspects of competition, managing passenger operations and issues in transport operations. This further focuses on the motivation variables and factors for carrying out better decisions in the travel industry. This also provides an insight into the several factors that affect the level of competition. Comparison of competition between different transport operators and the development of the issues is also enclosed in this unit.
1 Understand the appeal, motivational factors and variables behind travel decisions
2 Understand the management of passenger systems and nodes
3 Understand the factors of competition between transport operators
4 Understand the effects of developments and issues on transport operations
LO1 Understand the appeal, motivational factors and variables behind travel decisions
In this section, the learners acquire knowledge about interests, motivational factors and variables that are responsible for carrying out better decision in the tourism industry. The interests such as attractiveness, novelty, frequency, convenience, facilities, accessibility and prior experiences of the tourists are identified by the management of the tourism industry for determining better decisions. Moreover, motivational factors such as the purpose of the trip such as short break business, annual holiday, nature of the journey, the potential for enjoyment. Different variables and travel services are also considered while taking decisions for the industry.
LO2 Understand the management of passenger systems and nodes
This section helps in the understanding of the ways of managing passenger systems and nodes. For this, passenger systems including planning issues, financial aspects, organisational matters, monitoring, promotions and improvements are to be considered. Additionally, nodes such as income flows, outgoing flows, terminal facilities, peripherals and emergency procedures are to be taken into account.
LO3 Understand the factors of competition between transport operators
This section helps the learners to understand the factors responsible for competition between different transport operators. These include certain regulations that the operators need to comply with such regulations of the road, government policies and enforcement and interventions. Additionally, services related issues are also responsible for the competition that includes business services, check-in times and quality and market segmentation. Moreover, several organisational factors are also there that segregates different operators with each other.
LO4 Understand the effects of developments and issues on transport operations
This section focuses on the issues in transport operations and the effects of development. There are several developmental effects such as budget airlines, alliances, mergers, evolution and diversity of modes of transport and new destinations. Apart from this, the issues consist of effects of globalisation, overcrowding, subsidies, fluctuations in fuel cost, congestion and taxation and so on. This further leads to threats to the operators such as changing customers’ expectations, SARS, deep vein thrombosis, foot and mouth that causes environmental pressure and occurrences.
Learning outcomes and assessment criteria
|Learning outcomes On successful completion of this unit a learner will:||Assessment criteria for pass The learner can:|
|LO1 Understand the appeal, motivational factors and variables behind travel decisions||analyse factors and variables that can influence passengers’ travel decisionsdiscuss how a transport operator might use factors and variables to inform their operational plans|
|LO2 Understand the management of passenger systems and nodes||analyse key elements in management of a passenger transport systemevaluate the complexities of managing a node for the benefit of travellers|
|LO3 Understand the factors of competition between transport operators||3.1 compare the competitive strategies that different competing transport operators use to gain market share|
|LO4 Understand the effects of developments and issues on transport operations||analyse recent issues and developments that have affected passenger transport operationsdiscuss how a transport operator has responded to recent issues and developments|
This unit links with:
- Unit 1: The Travel and Tourism Sector
- Unit 6: Contemporary Issues in Travel and Tourism
- Unit 8: Legislation and Ethics in the Travel and Tourism Sector
- Unit 9: Tourist Destinations
- Unit 17: Work-based Experience.
This unit maps to the following Management NVQ units:
- F3: Manage business processes
- F5: Resolve customer service problems
- F6: Monitor and solve customer service problems
- F7: Support customer service improvements
- F8: Work with others to improve customer service.